Terms of Service

Last updated: June 4, 2025

1. Acceptance of Terms

By accessing and using Kiki Writing IELTS Learning Platform ("Platform"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform.

2. Description of Service

Kiki Writing provides:

• Online IELTS writing preparation courses
• Personalized feedback on writing tasks
• Progress tracking and performance analytics
• Educational resources and practice materials
• Expert instruction and guidance

3. User Accounts

Account Registration

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 16 years old to create an account
• One account per person is permitted

Account Responsibilities

• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• You are liable for all activities under your account

4. Educational Services

Course Access

• Subscription grants access to designated course materials
• Access is personal and non-transferable
• Course content may be updated or modified periodically

Writing Feedback

• Feedback is provided for educational purposes only
• Response times may vary based on submission volume
• We strive for accuracy but cannot guarantee specific outcomes

Progress Tracking

• Performance data is collected to personalize your experience
• Historical data may be retained for analytical purposes

5. User Conduct

You agree NOT to:

• Share account credentials with others
• Upload inappropriate, offensive, or copyrighted content
• Attempt to hack, disrupt, or damage the Platform
• Use the service for any illegal purposes
• Resell or redistribute our educational content

6. Intellectual Property

Our Content

• All course materials, feedback systems, and platform features are our property
• You receive a limited license to use content for personal educational purposes
• Reproduction or distribution of content is prohibited

Your Content

• You retain rights to your original writing submissions
• By submitting content, you grant us license to use it for feedback and improvement purposes
• We may use anonymized submissions for educational examples

7. Payment Terms

Subscription Fees

• Fees are charged in advance for subscription periods
• All fees are non-refundable unless otherwise stated
• Prices may change with 30 days notice

Refund Policy

• Refunds may be provided within 14 days of initial subscription
• Refunds are processed to the original payment method
• Partial refunds are not available for unused portions

8. Platform Availability

Service Availability

• We aim for 99% uptime but cannot guarantee uninterrupted access
• Scheduled maintenance will be announced in advance
• We are not liable for service interruptions

Technical Requirements

• Users are responsible for compatible devices and internet connectivity
• Browser and system requirements may change over time

9. Limitation of Liability

Educational Outcomes

• We provide educational services but cannot guarantee IELTS score improvements
• Success depends on individual effort and circumstances
• Our liability is limited to the amount paid for services

Platform Usage

• We are not liable for indirect, incidental, or consequential damages
• Maximum liability is limited to subscription fees paid in the last 12 months

10. Privacy and Data Protection

• Your privacy is important to us
• Please review our Privacy Policy for details on data handling
• We comply with applicable data protection regulations

11. Termination

By You

• You may cancel your subscription at any time
• Account deletion can be requested through your profile settings
• Cancellation does not entitle you to refunds

By Us

• We may suspend or terminate accounts for Terms violations
• We may discontinue the service with reasonable notice
• Termination does not affect accrued obligations

12. Modifications to Terms

• We may update these Terms periodically
• Significant changes will be communicated via email or platform notification
• Continued use after changes constitutes acceptance

13. Dispute Resolution

Governing Law

• These Terms are governed by [Your Jurisdiction] law
• Disputes will be resolved through binding arbitration when possible

Contact for Disputes

• First contact our support team for resolution attempts
• Formal complaints can be submitted to legal@kikiwriting.com

14. Miscellaneous

Severability

• If any provision is found unenforceable, the remainder remains in effect

Entire Agreement

• These Terms, along with our Privacy Policy, constitute the complete agreement

Assignment

• You cannot transfer your rights under these Terms
• We may assign our rights and obligations

15. Contact Information

For questions about these Terms of Service:

• Email: hi@kryat.com
• Website: kikiwriting.com
• Address: 37 Le Loi, Thai Binh, Vietnam

By using Kiki Writing IELTS Learning Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.